Skip to content

Burst pipes

The cost and inconvenience caused by a burst pipe can be considerable.

Just a small fracture can release many gallons of water, damaging masonry and plaster, carpets and other contents.

The chance of suffering these losses can be reduced by following a few simple steps:

  • Ensure water pipes are well lagged

  • Make sure the boiler and heating system is serviced regularly and check that the frost thermostat is working correctly

  • Make sure you know where to turn off the water supply.

If you discover a frozen pipe, don’t wait for it to burst. Turn off your water supply and then slowly thaw the affected pipe by introducing gentle heat to the area eg by using a hairdryer, space heater or hot water bottle. Do not attempt to thaw the pipe with a blow torch or other open flame.

If the worst happens and you do have a burst pipe, turn off the water supply at the stopcock and try to catch any excess water in a bucket or other container. Do not use any electrics if you believe they may have been affected by the escaping water. You will need to have these checked by a professional electrician.

What if you are going away or the property will be unoccupied?

  • Keep your property heated to reduce the chance of a pipe freezing

  • If you are going away for an extended break, drain down and shut off your water system

  • Ask somebody to check on your property daily. This may not prevent a loss but early identification of an escape can help reduce the ultimate cost

  • Ensure you have complied with any unoccupancy conditions or warranties listed in your policy. If you need any clarification, call us on 0345 777 3322.

* This advice is provided to you as best practice guidance from Ecclesiastical. Please check your policy documents for details of any conditions specific to your policy.
Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.