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Ordering SmartWater

Frequently asked questions about ordering SmartWater.

  • How do I order SmartWater?

     

    A series of ‘specially adapted’ church packs are available directly from SmartWater Technology Ltd, held at a priority rate for Ecclesiastical policyholders.

    You can place an order by calling the Church Ordering team on 0333 320 7797 (Monday to Thursday - 9.00am to 5.30pm and Friday - 9.00am to 5.00pm) or by emailing church@smartwater.com. Prior to any call, please make sure you have your building’s insurance policy number to hand.

  • How much SmartWater do I need to order?

     
    To fulfil the requirements of your policy and ensure Ecclesiastical will pay any theft of external metal claim, you will need to have applied SmartWater to the parts of the building that can be accessed easily. SmartWater’s smallest external metal marking kit will usually suit most churches and their Church Ordering team can offer further guidance if required.
  • Do I need to pay an annual license?

     
    No, the annual SmartWater license fee is paid for you by Ecclesiastical.
Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.