Making a claim
Specialist service, customer driven
When your customers make a claim, we’ll look at their cover to see how we can best compensate them. We’ll work swiftly, and deal with the claim fairly. If we can resolve the claim when first contacted, we will.
But if it’s a little more complicated, we’ll ensure customers always know what’s happening. We’ll give them direct access to the expert claims handler dealing with the claim, who will be able to make key decisions.
How to make a claim:
By reporting your claim immediately, we will be able to provide you with the best possible service.
Enquiries about existing claims can be made from 8am to 6pm, Monday to Friday (excluding bank holidays).
For claims specifically about the Travel Insurance section of your policy, please see the contact details below:
For motor claims call 0800 246 817 or email firstname.lastname@example.org
Find out more about the advantages of working with us.
If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact: