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Physical and sexual abuse claims

Sensitivity, empathy and integrity

 

“We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.” Mark Hews, Group Chief Executive

We insure a broad range of businesses and organisations against many eventualities, principally under our property-related insurance policies and our liability insurance policies.  Claims made against the organisations we insure involving physical and sexual abuse (PSA) are typically insured under public liability policies*.

In practice, handling PSA claims made against the organisations we insure is a small fraction of the overall claims we handle.  Claims involving PSA represented just 0.4% of all the claims we handled in 2015 and only 5.5% of all public liability claims that year. 

Nevertheless, managing claims involving PSA is an area that we believe is exceptionally important, demanding particularly sensitive, careful and experienced consideration by a specialist team.

We take this responsibility very seriously and believe our approach to the claims management process is setting the industry standard.  We want to make our guiding principles for handling PSA claims understandable and available to all. 

*Cover against insured organisation's legal liability to pay damages arising out of claims made by members of the public who have suffered injury [or damage to property] during the period of insurance caused either in connection with the business or by its products.

Further information and contacts

  • How to contact Ecclesiastical and other relevant organisations

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    For confidential comments and feedback on your experiences of our claims management process

    Claims Director
    Ecclesiastical Insurance Office Plc
    Beaufort House
    Brunswick Road
    Gloucester GL1 1JZ
    sensitiveclaims@ecclesiastical.com

    For policyholder information on a new claim

    Please consult your policy document or email:
    claims@ecclesiastical.com

    To inform the Goddard Inquiry of your experiences

    See the ‘Share your experience’ section of the Inquiry’s website at:
    www.iicsa.org.uk

    For complaints about the claims management process

    Ecclesiastical is regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Any contact from an individual which constitutes a ‘complaint’ in accordance with the Financial Conduct Authority’s definition will be dealt with in accordance with the rules for Complaint handling in the FCA Handbook under Redress – DISP Dispute Resolution: Complaints which is available to view at:
    www.handbook.fca.org.uk/handbook/DISP 

  • Sources of advice and support for PSA victims and survivors

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    The National Association for People Abused in Childhood (NAPAC)
    Free helpline 0808 801 0331:  Monday-Thursday 10am-9pm; Friday 10am-6pm
    Website: www.napac.org.uk

    NSPCC Child Protection
    Free ChildLine helpline 0800 1111 for people 18 or under who are worried or need help: open 24 hours.
    Free helpline 0808 800 5000 for those worried about a child: open 24 hours.
    Website: www.nspcc.org.uk

    Samaritans
    Confidential helpline providing emotional support.
    Free helpline 08457 90 90 90: 24 hours.
    Website: www.samaritans.org

    MACSAS
    Supports victims and survivors of sexual abuse by members of the clergy.
    Free helpline 08088 01 03 40: Saturdays 9am-1pm; Wednesdays 7pm-9.30pm
    Website: www.macsas.org.uk

    Victim Support
    Independent charity providing support for people affected by any kind of crime, regardless of whether the crime has been reported or how long ago it happened.
    Free helpline 08 08 16 89 111: Monday-Friday 8pm-8am; weekends 24hours
    Website: www.victimsupport.org.uk

     

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.