Skip to content

The role of the insurance company

As an insurance company, Ecclesiastical insures a broad range of organisations and businesses, providing property and liability cover in our specialist markets – charity, faith, heritage and education.  We insure our policyholders against many different eventualities, including property damage, employer’s and public liability.

When a victim or survivor of abuse makes a PSA claim against an organisation that we insure, involving claims of alleged abuse perpetrated by its employee(s) or representative(s), it is the public liability section of the policyholder’s insurance policy, where it is held, that covers them against the claim.

Once a letter setting out the basis of the claim (“Letter of Claim”) has been received from a victim or survivor by an organisation we insure, it is required to pass the letter to us promptly, which gives us the right to take over the handling of the claim in the policyholder’s name – something that insurers generally do.  Because the claims process is a legal one, we, in common with other insurers, may engage independent solicitors to provide advice.

When we take over the handling of the claim, that does not prevent the organisation we insure from being able to start or continue to offer support and care, including counselling, to the victim or survivor.

We have an experienced specialist team that handles all PSA claims.  We allocate each claim against an organisation we insure to a senior specialist claims handler within the team.

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.