Working with others
We are committed to setting the industry standard for PSA claims handling in the UK. As part of this, we believe in working closely with independent inquiries and other relevant bodies to help define and shape insurance industry best practice.
We are cooperating fully with the Independent Inquiry into Child Sexual Abuse in England and Wales (IICSA), also known as the Goddard Inquiry, and welcome its intention to focus specifically on the claims management and settlement process in due course. We believe that the Inquiry is uniquely placed to gather facts, drive industry best practice and achieve broader change.