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Flood warnings advice

Check the latest flood warnings on the Environment Agency website or the Scottish Environment Protection Agency website.

To make a claim, call us on 0345 603 8381 24 hours a day, 7 days a week

We're here and ready to help

The infographic below gives details of what to do before after and during flooding.

Flooding infographic

Pre-flood checks

  • Be prepared to evacuate your property and think about where you can go for safety -will the route be passable

  • Know how to turn off your gas, electricity and water mains supplies

  • Prepare a flood kit of essential items such as a broom, spade, mop and bucket; domestic detergent and disinfectant; rubber boots, gloves and protective clothing; waterproof torch and radio; bottled water for drinking

  • Agree where you will go and how to contact friends and family

  • Think about what items you can move to a safe place for later and what are essential items for you to have now

  • Create a list of important numbers including Floodline 0345 988 1188

  • You can sign up for Floodline Warnings Direct by calling Floodline on 0345 988 1188 or by visiting the Environment Agency website.

Advice during a flood

  • Safety comes first! Think about evacuation before it is too late to move. Make sure you follow any advice or instructions provided by the emergency services.

  • If floodwater is about to enter your building, turn off the gas, electricity and water supplies if it is safe to do so.  DO NOT touch sources of electricity when standing in flood water

  • Gas and electricity supplies should remain switched off until a qualified professional has checked the system thoroughly. Wiring, appliances and pipe-work should also be inspected for safety and efficiency

  • Keep listening to local radio for updates or call Floodline on 0345 988 1188

  • Move irreplaceable personal or sentimental items, such as photographs – as well as portable items - to an upper storey or higher location in your property to prevent loss or damage

  • Also check any outbuildings to see if any items can be moved

  • If possible, raise ground floor furniture on blocks or bricks to minimise the risk of damage

  • Please call us on 0345 603 8381 to report your claim.

Advice after the flood

  • Please call us on 0345 603 8381 to report your claim. We have access to a wide range of specialists who can assist with the drying out and clean up of your property and also the necessary repairs or replacement

  • If there is any chance that electrical sockets have come into contact with water, switch off the electricity at the mains

  • If your electricity is switched off following an incident, make sure that a qualified electrician checks the electrical installation before it is switched back on

  • If your gas has to be turned off, make sure that a GasSafe registered tradesperson checks the gas supply before the gas is switched back on

  • Do not throw away any items until we or our loss adjuster tell you it is OK to do so

  • Make a list of any damaged items that you need to throw away before you dispose of them. Take a note of make and model numbers, and take photographs of any damage if you have a camera to hand

  • Wear appropriate clothing and gloves when handling anything that has been contaminated by flood waters. Remember floodwater often contains sewage, so take sensible hygiene precautions

  • Carry out any emergency repairs to protect your property from further losses. If you’re unsure whether the cost of repair is covered under your insurance, contact us on 0345 603 8381 first.

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Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.