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Making a claim

Our claims promise:

  • We’re here when you need to make a new claim – 24 hours a day, seven days a week.

  • You can claim by telephone, email, fax, post or online . We can usually deal with phone enquiries on the spot so calling might be quicker than emailing us.

  • We’ll respond to your claim within one working day of you making it.

  • We’ll give you the name and direct contact details of the person who is handling your claim, so you always know who to talk to with any queries.

  • We’ll pay your claim within four working days of agreeing the amount.

  • We’ll make your claim as simple as we can.

97% of customers were satisfied with their claims experience in our 2011 claims satisfaction survey*
 

What does this mean to you?

When you claim, we’ll work swiftly and deal with your claim fairly.  If we can resolve your claim when you first contact us, we will.

If it’s a little more complicated, we’ll ensure you always know what’s happening.  We’ll give you direct access to the expert claims handler dealing with your claim, who will be able to make key decisions about your claim.

We’ll take a proactive approach to protecting your interests against third party legal liability claims. And we’ll always consult you before making any admission of liability.

It means when you insure with us you’ll get great personal service and direct access to the expert claims handler dealing with your claim.

Making a claim 

By reporting your claim immediately we will be able to provide you with the best possible service.  We have made the process of reporting a claim as simple as possible by removing the need to complete a paper claim form.

Call our Claims department on 0845 603 8381

 

If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:

Claims & Risk Service Director
Ecclesiastical
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ

Email: claims@ecclesiastical.com

Insurance

Make a claim

Claims guide

We’re always on your side because...

...we won’t make you jump through hoops

We like to keep things simple. If you have to report a claim you won’t need to fill in a paper-based form, you can simply email, phone or let us know online 24 hours a day, 365 days of the year. We have an excellent claims service with 97% satisfaction*.
*Based on 2826 claims customers whose claims were settled in 2011 and responded to our survey.

Find out more
Ecclesiastical Insurance Office plc (EIO) Reg. No. 24869. Ecclesiastical Insurance Group plc (EIG) Reg. No. 1718196. Ecclesiastical Life Ltd (ELL) Reg. No. 243111. Ecclesiastical Investment Management Ltd (EIM) Reg. No. 2519319. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg. No. 2046087. Ecclesiastical Services Ltd (ESL) Reg. No. 1811698. E.I.O. Trustees Ltd Reg. No. 941199. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester, GL1 1JZ, UK. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. EFAS is authorised and regulated by the Financial Conduct Authority. ESL is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.