97% of customers were satisfied with their claims experience in our 2011 claims satisfaction survey*
What does this mean to you?
When you claim, we’ll work swiftly and deal with your claim fairly. If we can resolve your claim when you first contact us, we will.
If it’s a little more complicated, we’ll ensure you always know what’s happening. We’ll give you direct access to the expert claims handler dealing with your claim, who will be able to make key decisions about your claim.
We’ll take a proactive approach to protecting your interests against third party legal liability claims. And we’ll always consult you before making any admission of liability.
It means when you insure with us you’ll get great personal service and direct access to the expert claims handler dealing with your claim.
Making a claim
By reporting your claim immediately we will be able to provide you with the best possible service. We have made the process of reporting a claim as simple as possible by removing the need to complete a paper claim form.
Call our Claims department on 0845 603 8381
If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:
Claims & Risk Service Director