Key contacts

Trust and access are key ingredients to any successful partnership and as a Select broker you can trust that you will always have access to the right person, at the right time. We’ll provide you with dedicated key contacts throughout our organisation, so whatever the issue, we’ll have the appropriate expertise to help.

As a Select broker you can expect the highest standard of customer service from us. We will agree service level agreements with you and your Key Account Manager will include these in your account plan, along with checkpoints to ensure we are delivering the standard you expect. Our Key Account Managers, Underwriters, Risk and Claims Team will work together with one objective – to deliver outstanding service. 

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Adrian Saunders

Commercial Director

07785 432871

Email

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Chris Withers

Broker Distribution Director

07900 748837

Email

Key Account Managers

Your main day-to-day point of contact is your Key Account Manager. Their focus is on working with you to help retain and grow your business along with trying to solve any problems if they arise. Your Key Account Manager will create and maintain an account plan that brings to life the benefits you want within the Select programme. In collaboration with you, they will review the plan at least quarterly to ensure it remains fit for purpose and helpful.

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Stefan Malcolm

London and South East Region

07584 336223

Email

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Mike Otoka

London and South East Region

07730 672211

Email

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Dan Tatam

London and South East Region

07464 496462

Email

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Jo Drayson

Central and South West Region

07584 488678

Email

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Phil Edwards

Central and South West Region

07823 551961

Email

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Alister Muir

Central and South West Region

07557 822531

Email

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Dave Collins

Northern Region

07741 727266

Email

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Gerard Hamilton

Northern Region

07341 097244

Email

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Duncan Royle

Northern Region

07775 672326

Email

Guardian Directors

A member of our Leadership Team will act as a senior point of contact. We want to develop a greater understanding of our joint business goals, creating alignment at a senior level and breadth and depth in our relationship. They will also be an escalation point for any issues that cannot be resolved between our teams.

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Francis Carroll

Regional Director, Northern Region

07795 496461

Email

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Tony Fletcher

Corporate Director

07718 660020

Email

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Robert Lloyd

Regional Director, London and South East

07827 289619

Email

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Ade Tate

Regional Director, Central and South West

07939 309552

Email

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Sarah Willoughby

Art and Private Client Development Director

07919 043365

Email

Risk Relationship Manager

You have access to specialist Risk Managers whose role is to support you with advice and guidance on technical risk management. They can also support you with Enterprise Risk Management and create a business resilience plan for your organisation.

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Risk advice line

0345 600 7531

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Claims Relationship Manager

We are proud of our claims service but we recognise that you will have bespoke requirements. Our Claims Relationship Managers will work with you to ensure we meet your needs and handle claims in a way that suits both parties.

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Pete Carr

Casualty Team Leader

0161 817 6535

Email

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Mark Cowdell

Property Team Manager

01452 875613

Email

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Fabrice Watson

Art and Private Client Team Leader

0207 645 7701

Email