Administrator (2180)

  • Location: Gloucester
  • Working hours: FTC up to 18 months
  • Application end date: 30/07/21

About the role

Contribute to defined service delivery by acting as part of a processing and administration team

Key accountabilities

  • Support the team with day to day administration and call handling, ensuring delivery of excellent customer service within agreed SLAs
  • Take ownership and proactively deal with client matters arising through all channels of communication
  • Ensure financial transactions are accurate and outstanding matters are proactively followed up
  • Liaise with funeral directing partners and third party suppliers
  • Keep accurate records using the Company’s customer relationship management system (CRM)
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s “right first time” approach
  • Perform Ad-hoc tasks for the wider department

Key performance indicators

  • Feedback from team leader and wider management team where appropriate
  • Delivery standard to be 100% of pre agreed SLA’s
  • Achievement of agreed personal objectives
  • Demonstration of improvement against personal development plans in line with agreed annual personal objectives
  • Positive response to, and active engagement with coaching

Knowledge, skills and experience

  • Good telephone manner
  • Excellent written communication
  • Experience of Microsoft packages e.g. Word and excel
  • Proven organisational skills
  • Flexible attitude and approach and excellent team player
  • Educated to GCSE level or above