Administrator (EPSL) (200299)

  • Location: Gloucester
  • Duration: Fixed term for 12 months
  • Working hours: 35 hours per week, Monday to Friday
  • Application end date: 10/09/21

Key accountabilities

Work as part of the EPSL FCA Regulation project team to achieve successful delivery for Regulations starting 29 July 2022
Support the Appointed Representative Assessment Team as follows (but not limited to):
  • Issue application forms to Funeral Director Firms
  • Collate responses from Funeral Directors
  • Follow up for more information form Funeral Directors as requested by Assessors
  • Support Assessors with inputting applications into the FCA system (Connect)
  • Issue updated to Funeral Director regarding the progress of the applications
  • Maintain accurate information regarding the progress of Funeral Director firms & individuals throughout the process 
  • Produce Management Information regarding the progress of Applications
Support other teams within EPSL as required, for example:
  • Support the administrative aspects of Funeral Director training activity 
  • Attend project meeting, take minutes & update action logs
  • Support the Management Assistant with non-FCA Regulation Project activity 

Key performance indicators

  • EPSL Funeral Directors firms & individuals assessed and (where appropriate) approved in required timescales for R Day 29/07/22
  • Reflect EPSL ethos and values when dealing with internal and external stakeholders
  • Adhere to process guides, procedures, and technical training
  • Effective and efficient working resulting in delivery of agreed objectives

Knowledge, skills and experience

Necessary: 
  • Demonstrable administrative skills
  • Experience of Microsoft packages e.g. Word and excel (will be tested) 
  • Good telephone manner
  • Strong written & verbal communication skills 
  • Proven organisational skills
  • Flexible attitude and approach and excellent team player
  • Education: Minimum of 5 GCSEs including Maths and English at grade C or above or equivalent experience
Preferred:
  • Experience of working in a Financial Services environment
  • Company knowledge
  • Experience of funeral planning market or closely aligned within financial services
  • A proven track record of delivering exceptional customer service