Customer Admin Support (1942)

  • Location: Gloucester
  • Duration: Permanent
  • Working hours: 35 hours a week, Monday to Friday
  • Application end date: 31/01/20

About the role

The role holder will contribute to defined service delivery by acting as part of a processing and administration team, supporting Ecclesiastical’s “right first time” approach to customer service.

Key accountabilities

  • Plan, prioritise and manage own work to deliver agreed objectives in line with SLAs 
  • Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
  • Identify issues and anomalies and escalate in line with company policy
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach
  • Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
  • Identify and recommend improvements to processes.
  • Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy
  • Perform other admin duties to include but not limited to –  policy maintenance, product conversions and business requests

Knowledge, skills and experience

  • Educated to GCSE level including Maths and English
  • Experience of analysing data
  • Experience of data input