Senior Underwriter (200337)

  • Location: Manchester
  • Duration: Permanent
  • Working hours: 35 hours a week, Monday to Friday
  • Application end date: 22/10/21

About the role

The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.  

Key accountabilities

  • Develop, negotiate and profitably underwrite existing business within own authority and in line with Ecclesiastical strategy
  • Provide embedded underwriting support at partner and customer sites if required.
  • Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
  • Act as referral point for the team providing coaching, training in an appropriate time frame
  • Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
  • Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
  • Understand and operate within regulatory framework and identify and escalate any risks to the business.
  • Identify complaints, act upon them and resolve in line with company policy.
  • Conduct audits and provide feedback, coaching and training as appropriate
  • Provide team manager support as and when required.
  • Manage a defined caseload
  • Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

Key performance indicators

  • Meet retention targets
  • Audit results consistently in line with expectations
  • Delivery standard within agreed SLA’s
  • Adherence to UW strategy

Knowledge, skills and experience

  • Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent experience
  • Qualified Dip CII or commitment to achieve within an agreed timescale
  • Market, Industry and Company knowledge
  • A proven track record of delivering exceptional customer service
  • Sound technical underwriting knowledge (will be tested)
  • Able to work as part of a team and support colleagues
  • Resilient and adaptable
  • Proactive and prepared to research answers and solutions
  • Strong verbal communication skills
  • Experience of acting as a coach within a commercial environment
  • Experience of effective stakeholder management within a commercial environment