Technical Claims Manager, Property (1873)

  • Location: Gloucester
  • Duration: Permanent
  • Working hours: 35 hours per week, Monday to Friday
  • Application end date: 20/09/19

About the role

To foster the technical development of people, policy and process across all property teams

Key accountabilties

  • Leadership - Develop and implement strategies for technical and large loss that supports achievement of the overall claims strategy, through the delivery of inspiring technical leadership across the whole of property claims, directly leading Claims Specialists, taking responsibility for and managing their motivation, development and performance. As a key member of the UKGI Claims Leadership team, supporting peers and contribute effectively to the strategic thinking of all aspects of claims management including matters outside of expertise
  • Relationships - Identify and pursue opportunities to enhance internal and external relationships, working with the Underwriting, Sales and Risk Management teams to develop, implement and monitor customer revenue generation targets, providing an alternative view concerning the development and profitability of the business
  • Claims Handling - Responsible for management of own caseload, delivering technical claims handling standards and exceptional customer service across the property claims, including case reserving policy. Providing technical direction and leadership for external professionals, including loss adjusters and solicitors
  • Technical Oversight - Provide advice and direction across all property claims, obtaining or directing external advice where necessary
  • Innovation - Actively participate and contribute to market forums, researching and delivery of new procedures and techniques for the enhancement of claims management¬†
  • Training & Development - Develop technical excellent through the leadership of property claims team, the monitoring of technical competency and ensuring the need for technical succession is filled. Promoting professional qualifications. Arranging and participating in technical training for the wider Company, key partners and key customers through the claims academy
  • Audit - Lead an audit and evaluation programme to ensure that cost targets and service outcomes are achieved and appropriate learnings identified and acted upon
  • Financial Authority - Responsible for setting the strategy for and to monitor all financial authorities within the property claims team to ensure that claims are being managed at the right level, whilst ensuring there are development opportunities
  • Fraud - to design, develop, implement and monitor our property fraud claims handling strategy, to ensure we continually improve our capability and meet agreed targets
  • Financial Performance - responsibility for property claims portfolio management, working closely with the performance analyst, actuaries and underwriters for the purposed of claims planning, and identifying leading and lagging indicators for action and communication to a wider internal audience
  • Reinsurance - Developing close relationships with our reinsurance team and re-insurers providing insight and confidence

Key performance indicators

  • Lead, motivate and inspire direct reports and wider claims team
  • Management of cases within agreed quality, technical and financial SLA's
  • 360' feedback from internal and external stakeholders
  • Increase level of competency and performance across all property claims teams
  • Evidence of developing a knowledge sharing culture
  • Effective claims management of claims leakage
  • Early detection and upward reporting of claims trending and all matters of concern
  • Timeliness and quality of reporting

Knowledge, skills and experience

  • ACII/FCII Qualified with significant Property experience
  • A deep understanding and awareness of the Property claims arena
  • Strong negotiation skills - both oral and written
  • A proven record of developing and successful delivery of Claims management strategies
  • Proven strong influencing and networking skills