Technical Underwriter

  • Location: Gloucester
  • Duration: Permanent
  • Working hours: 35 hours per week, Monday to Friday
  • Application end date: 22/10/21

About the Role

The role holder will act as the technical specialist with responsibility for overseeing a number of scheme accounts, case work and the delivery of coaching, training, procedures and practices, technical updates, working with key internal and external stakeholders.

Key accountabilities

  • Develop, negotiate and profitably underwrite /existing schemes business within own authority and in line with Ecclesiastical strategy.
  • Oversee a book of established scheme business with everything that entails with annual reviews, budgetary discussions and relationship management.
  • Act as referral point for the wider customer service area in the region and Scheme brokers.
  • Provide structured coaching to individuals
  • Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
  • Use and champion the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
  • Identify training needs and deliver training where appropriate
  • Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
  • Analyse team audit results and identify and implement solutions to improve future results.
  • Understand and operate within regulatory framework and identify and escalate any risks to the business.
  • Identify complaints, act upon them and resolve in line with company policy.
  • Provide team manager support as and when required.
  • Represent and promote Ecclesiastical at customer, partner and industry events where required
  • Act as liaison between own area and the head office underwriting team
  • Provide project support as required
  • Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)
  • Manage own caseload

Key performance indicators

  • Delivery standard to within agreed SLAs
  • Timeliness and quality of reporting
  • Meet retention/NB targets
  • Adherence to UW strategy
  • Delivery of COR targets
  • Increased level of technical competency within the UW team

Knowledge, skills and experience

  • ACII qualified or commitment to achieve within an agreed timescale
  • In depth insurance technical knowledge
  • Appropriate IT skills
  • Experience of effective stakeholder management within a commercial environment
  • Confident and influential communicator with the ability to negotiate at all levels
  • The ability to build and manage co-operative and productive relationships
  • A proven track record of acting as a coach within a commercial environment
  • Experience and ability to analyse and produce relevant MI