Telephone Account Manager (1912)

  • Location: Eastbourne
  • Duration: Short Term – 12 months Maternity Cover
  • Working hours: 35 hours a week, Monday to Friday
  • Application end date: 13/12/19

About the role

To act as the first point of contact for telephone based broker development, delivering a high quality sales process. Pro-actively managing and developing Broker relationships within the panel to generate sustainable, profitable growth through new business wins and retention of existing business.

Key accountabilities

Acting within Ansvar risk appetite: target, win and retain business in our core market sectors and across our distribution channels, delivering profitable growth in line with plan through:

  • Building and maintaining successful contact strategy for each Broker, ensuring key stakeholders/decision makers are identified
  • Broker profiling to maximise niche and scheme opportunities
  • Planning and delivering agreed activity levels, ensuring CRM accurately reflects planned and actual activity
  • Growing the CRM pipeline by prospecting and proactively engaging with the TAM broker panel
  • Driving profitable new business growth and actively managing the renewal process in line with agreed targets
  • Work proactively with colleagues in the technical support functions (particularly Underwriting) to deliver exceptional service to our brokers, effective risk selection and profitability of business underwritten
  • Utilise cross selling opportunities

Key performance indicators

  • CRM - to evidence delivery against agreed activity levels
  • Deliver and exceed key financial metrics including GWP, New Business targets
  • Delivery of enquiry and conversion rate targets and performance of business underwritten

Knowledge, skills and experience

  • Excellent telephone manner
  • Strong verbal communication skills
  • Market, industry and company knowledge
  • A proven track record of delivering exceptional customer service
  • Appropriate IT skills
  • Experience of effective stakeholder management within a commercial environment
  • Minimum of 5 GCSE's including Maths and English at grade C or above or equivalent