Underwriter (1914)

  • Location: Birmingham
  • Duration: Permanent
  • Working hours: 35 hours a week, Monday to Friday
  • Application end date: 13/12/19

About the role

The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service.

Key accountabilities

  • Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
  • Plan, prioritise and manage individual own work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service.
  • Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships.
  • Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
  • Understand and operate within regulatory framework and identify and escalate any risks to the business.
  • Identify complaints and act upon them in line with company policy.
  • Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD)

Knowledge, skills and experience

  • Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent
  • Qualified Cert CII or commitment to work towards within an agreed timescale
  • Market, Industry and Company knowledge 
  • Strong verbal communication skills
  • A proven ability to deliver exceptional customer service