Guidance for churches during COVID-19
02 April 2020
Keeping churches, cathedrals and all our church customers protected during the COVID-19 pandemic.
For more than 130 years, we’ve stood by our customers to provide support, advice and assurance at those times when it’s been needed the most. And we will continue to do so during this unprecedented pandemic and in the months and years to come.
At Ecclesiastical we exist solely for the purpose of helping those in need, by giving all available profits to good causes, and are dedicated to doing all we can to be there for you during this challenging time.
Our staff are continuing to provide 100% support and service
We’ve completely restructured our work environment so that our specialist teams are able to continue their essential work from home in self-isolation – all staff are still on hand to provide our award-winning service
, support and guidance. Just contact us in all the usual ways and we’ll help in any way we can.
COVID-19 and your insurance policy
In light of current uncertainty caused by the outbreak of COVID-19, we understand that there will inevitably be questions over your church insurance.
Please follow the appropriate link below to find the cover that applies to your policy.
If you are struggling to make payments for affordability or logistical issues, please contact us as we may be able to support you with practical help.
Claims service during COVID-19
When it comes to responding to claims relating to COVID-19, we adhere to a clear set of principles set out by the ABI (Association of British Insurers), designed to reassure customers at this uncertain time. Principles including but not limited to:
- Providing you with clear, accurate and timely communication
- Paying valid and evidenced claims as soon as possible, including interim or part payments to help relieve the pressure
- Where we reach a decision not to pay a claim, we will notify you promptly and set out our reasons in full in plain English, including details of our complaints procedure
To contact our claims team or find out more about how social distancing might affect how we handle your claim, please visit our claims page.