Guidance for churches during COVID-19

02 April 2020

Keeping churches, cathedrals and all our church customers protected during the COVID-19 pandemic.

For more than 130 years, we’ve stood by our customers to provide support, advice and assurance at those times when it’s been needed the most. And we will continue to do so during this unprecedented pandemic and in the months and years to come.

At Ecclesiastical we exist solely for the purpose of helping those in need, by giving all available profits to good causes, and are dedicated to doing all we can to be there for you during this challenging time.

Our staff are continuing to provide 100% support and service

We’ve completely restructured our work environment so that our specialist teams are able to continue their essential work from home in self-isolation – all staff are still on hand to provide our award-winning service, support and guidance. Just contact us in all the usual ways and we’ll help in any way we can.

COVID-19 and your insurance policy

In light of current uncertainty caused by the outbreak of COVID-19, we understand that there will inevitably be questions over your church insurance. 
 
Please follow the appropriate link below to find the cover that applies to your policy. 
 
 
 
Payment
 
If you are struggling to make payments for affordability or logistical issues, please contact us as we may be able to support you with practical help.

Risk management including surveys

Our dedicated team of in-house risk professionals are on hand to support you with a variety of services and advice.
 
Managing temporarily closed churches and other church properties during the COVID-19 pandemic

Buildings, whether temporarily closed or permanently unoccupied, can be at greater risk. Access our guide for key ways in which you can help protect your church and other properties whilst they are temporarily closed as a consequence of the COVID-19

Surveys and valuations
 
Although many of our staff have been able to work remotely, our risk management team have been unable to visit customer sites until additional measures were in place to protect them and others.  As the Government lockdown has begun easing in many parts of the country, site visits have now recommenced, while closely following the latest government guidance. This includes adhering to social distancing, and avoiding handshakes, overnight stays and use of public transport. Other measures, such as avoiding any sites where there may be customers self-isolating, will be implemented along with any potential precautions that have been put in place by customers.
 
Risk Advice Line

For advice on risk management issues: either call us on 0345 600 7531 (Monday to Friday, 09.00 to 17.00 - excluding bank holidays) or you can email us at risk.advice@ecclesiastical.com
 
Risk Management Guidance 

You can access our library of wider risk management guidance for churches. We would also encourage you to continue to monitor and follow the latest government advice, as the situation is evolving rapidly.

Claims service during COVID-19

Our dedicated claims team are all operating from home offering our usual award-winning service.
 
When it comes to responding to claims relating to COVID-19, we adhere to a clear set of principles set out by the ABI (Association of British Insurers), designed to reassure customers at this uncertain time. Principles including but not limited to:
 
  • Providing you with clear, accurate and timely communication 
  • Paying valid and evidenced claims as soon as possible, including interim or part payments to help relieve the pressure
  • Where we reach a decision not to pay a claim, we will notify you promptly and set out our reasons in full in plain English, including details of our complaints procedure
 
Social Distancing

To contact our claims team or find out more about how social distancing might affect how we handle your claim, please visit our claims page.

Our approach to COVID-19

Find out more about our overall approach as an organisation to helping our customers, communities and staff throughout this pandemic by following the link below.
 
 
If you have any queries or concerns regarding COVID-19 and your insurance policy with us, please get in touch with your usual Ecclesiastical contact.
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