Guidance for churches during COVID-19

21 October 2021

Keeping churches, cathedrals and all our church customers protected during the COVID-19 pandemic.

For more than 130 years, we’ve stood by our customers to provide support, advice and assurance at those times when it’s been needed the most. And we will continue to do so during this unprecedented pandemic and in the months and years to come.

At Ecclesiastical we exist solely for the purpose of helping those in need, by giving all available profits to good causes, and are dedicated to doing all we can to be there for you during this challenging time.

Our staff are continuing to provide 100% support and service

We’ve completely restructured our work environment so that our specialist teams are able to continue their essential work from home in self-isolation – all staff are still on hand to provide our award-winning service, support and guidance. Just contact us in all the usual ways and we’ll help in any way we can.

COVID-19 and your insurance policy

In light of current uncertainty caused by the outbreak of COVID-19, we understand that there will inevitably be questions over your church insurance.

Please follow the appropriate link below to find the cover that applies to your policy.

Church insurance changes

Cathedral insurance changes

Payment

If you are struggling to make payments for affordability or logistical issues, please contact us as we may be able to support you with practical help.

Risk management including surveys

Our dedicated team of in-house risk professionals are on hand to support you with a variety of services and advice.

Surveys and valuations

So that our staff can continue with this essential work, we have introduced a range of precautions to protect everybody as it is completed. These reflect the latest guidance from the Government, Devolved Administrations and other trusted sources.

We will only complete this work with your agreement.

Our staff are provided with all necessary information and training to carry out their work safely to reduce the risk of infection.

In arranging any visit, our staff will confirm any specific precautions to be taken with you.

We continue to monitor the effectiveness of our precautions in the light of any revised guidance, changes in best practice or the feedback we receive.

Risk Advice Line

For advice on risk management issues: either call us on 0345 600 7531 (Monday to Friday, 9am to 5pm - excluding bank holidays) or you can email us at risk.advice@ecclesiastical.com

Risk Management Guidance

You can access our library of wider risk management guidance for churches. We would also encourage you to continue to monitor and follow the latest government advice, as the situation is evolving rapidly.

Claims service during COVID-19

Our dedicated claims team are all operating from home offering our usual award-winning service.

When it comes to responding to claims relating to COVID-19, we adhere to a clear set of principles set out by the ABI (Association of British Insurers), designed to reassure customers at this uncertain time. Principles including but not limited to:

  • Providing you with clear, accurate and timely communication
  • Paying valid and evidenced claims as soon as possible, including interim or part payments to help relieve the pressure
  • Where we reach a decision not to pay a claim, we will notify you promptly and set out our reasons in full in plain English, including details of our complaints procedure

Access the full set of principles

Our approach to COVID-19

Find out more about our overall approach as an organisation to helping our customers, communities and staff throughout this pandemic by following the link below.

Our approach to COVID-19

If you have any queries or concerns regarding COVID-19 and your insurance policy with us, please get in touch with your usual Ecclesiastical contact.

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