If you have trouble finding a contractor, we have a large supplier network of specialists.
| Claims surveyors
- Assist on how to process property claims; including making decisions on whether the damage falls within the terms of the policy, and the amounts being claimed for are fair and reasonable.
- We pay the survey fees and you are kept fully informed. An online platform allows you to check progress, upload documents or comment on service required.
- Claims surveyors ensure an agreed scope of works, accurate start and finish dates, and guaranteed repair works.
- If you would like to upgrade repair works to include work outside of what is required as part of your claim, you can do so provided you cover the additional cost.
| Loss adjusters
- Skilled, fair and impartial, loss adjusters are experts in managing complex claims and determining policy cover, adequate sums insured and reasonable claim amounts.
- They can advise on security procedures and repair techniques.
- Whilst we pay their fees, loss adjusters produce independent advice making sure you receive a fair settlement.
| Drainage specialists
- We employ professional drainage services to investigate, assess and repair, with initial visits within 24 hours of notification.
- Your policy covers root ingress, sudden and unforeseen collapse, emergency unblocking and leaking water supply.