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Care insurance guidance, advice and support

We’ve been insuring care homes for over 30 years so can offer all the support you need.

In addition to providing your clients with specialist cover, we offer a range of services to help protect them and support you, including:

Risk management advice

  • Bespoke risk management reports produced by our experts, helping care home owners understand and meet their legal and regulatory requirements

  • 100% of care customers are extremely/very satisfied1 with the technical expertise, professionalism, quality of advice given and explanation of risk improvements required

  • Detailed, Care specific guidance notes for your customers, written by our in-house experts – offering best practice advice on common health and safety and training issues

  • Your clients also benefit from access to a free 24-hour helpline offering risk management, PR, legal advice and counselling service.

Expert valuations service

  • Specialist buildings insurance valuation service included at no extra charge2 for most large risks. For those occupying older heritage type buildings, the sum insured will be tracked against the Ecclesiastical Heritage Index , more modern buildings will track against either GBCI or HRCI.  Helping to reduce the risk of under or over insurance.

  • Our in-house team of expert surveyors have extensive experience of valuing all types of care homes.

Sales and marketing support

  • Our experts will meet with your customers with you, if you want us to. Many brokers tell us this joint approach increases their chances of conversion. 

Reassuring after sales service

Once you place a case with us, we won’t let you down. With 99% of customers very or extremely satisfied with our claims service 1, you can be confident we’ll do all we can to resolve any claims as quickly and fairly as we can.

1Based on responses to Ecclesiastical’s claims satisfaction Survey 2016.
2Terms and conditions apply
Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.