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Keeping visitors to your heritage property safe

You have a duty of care to ensure any staff or visitors in your heritage property are safe. Consider the change to the number of visitors to your property. Even if it is not open to the public as frequently, you may be expecting third parties or contractors to be visiting or undertaking work there.

If you are opening the building after a period of inactivity, e.g. for Christmas events, winter parties or weddings, revisit your usual activities and processes or checks and amend them if necessary to compensate if the building has been closed.

If an event is organised by a third party contractor in your property, they will in essence be responsible for it. You need to check their insurance covers the real value of your property. Create procedures to be followed by hirers when using the property, the hirer should sign up to these prior to events taking place. Arrangements should be in place to ensure coordination and cooperation between you and the hirer during events.

Tips to consider:

  • Inspections may take place late at night; extra time should be built around the event to allow for this

  • The level of procedures should be in accordance with the number of people expected to visit

  • Supervisory staff should be clear on their roles and responsibilities; these may need to be redefined if different volunteers or seasonal staff are working

  • You may have fewer volunteers to rely on out of season, but you still need adequate manpower to carry out the procedures as normal.

Even if your heritage property is closed to the public, you still have a responsibility to keep your pathways clear and safe to use.

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.