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Protecting your staff from abuse and assault

With so much of the media’s attention to care homes being focussed on stories of ill-treatment of users by staff, it is easy to forget that staff are themselves at risk of being harmed by service users. 

Service user assaults can be minimised and the potential for employee or third party litigation reduced. Here are some steps you should follow to reduce the risk of them happening to your staff:

  • Carry out a risk assessment and regularly review 

  • Put in place controls to reduce the likelihood of an assault taking place 

  • Provide your staff with training

This approach also represents a fair, ethical and transparent method of ensuring that both service users and staff receive the best possible treatment, which is ultimately what being a carer and a good employer is all about.

Further detail on the steps you should take can be found in our handy guide.

Watch our video

For more information on preventing service user assault, watch our short video.

Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.