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Protecting your property from water leaks 

Water damage is the second largest cause of property insurance claims. Leaks that go unchecked can cause thousands of pounds worth of damage and properties can take months to dry out before repairs can be completed. You may therefore need to relocate to alternative premises in order to continue to operate. 

As insurers, we have seen incidents where a small water leak has quickly escalated into a much larger loss. Whilst your insurance policy may provide cover should an insured loss occur, it cannot compensate for the inconvenience and disruption you may face. 

Acting quickly when you discover a water leak can mean the difference between a small clean up job or extensive damage and inconvenience.
  • Common causes of water leaks

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    • Pipework failure, including both compression and push fit joints: flexible hoses used to connect washing machines and dishwashers and as a consequence of corrosion to copper pipe 

    • Valve failure, including ball cocks in water tanks 

    • Frozen pipework due to lack of heating and/or insulation  

    • Poor workmanship  

    • Faulty equipment.
  • Tips for preventing leaks

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    • Periodically check your stopcock to ensure it turns on and off easily 

    • Have pipework regularly inspected and maintained by an accredited plumber such as a member of the ‘Association of Plumbing and Heating Contractors’ or the ‘Chartered Institute of Plumbing and Heating Engineers’ 

    • Keep on top of simple maintenance such as changing washers and fixing dripping taps 

    • Check water tanks and cylinders for any corrosion and arrange for central heating systems to be maintained annually  

    • Lag or fit trace heating to exposed pipework where there is a risk of freezing

    • If the property is going to be vacant for an extended period, consider isolating and draining down the water supply or ensure heating to the property is maintained (Note this may be a condition of your insurance policy).  

    • Never leave the plug in water basins or baths 

    • Install leak detection devices in high risk areas. These devices will detect a water leak in the earlier stages and raise an alert. They can also be linked to building management systems and may be able to isolate the mains water supply to the property to reduce damage.  

    • Flow detection devices may also be considered. These monitor the flow of water in pipework to your property and isolate it if abnormal flow conditions are detected. 

What to do if you find a leak  

Did you know that the potential water loss from a burst pipe can be as much as 400 litres an hour – that’s about the same as four full bath tubs of water! So whenever you find or suspect a leak, take immediate action. 

  • Turn off your water supply at the main stopcock 

  • Turn off the electrics and heating 

  • Drain the water systems by turning on your taps 

  • If it’s safe to so do remove items at risk of damage to a dry area 

  • If water is seeping through ceilings and it is safe to do so, try to collect it in a suitable receptacle 

  • Again only if it is safe to do so, if a ceiling is bulging you can consider piercing it to release the water and prevent the ceiling collapsing.  

caution signNever touch wet wiring or electrical items. 

Remember that if electrical wiring or equipment gets wet to always consult an electrician before using again. 

Useful contacts


  • Make a claim


    In the event of a claim please contact our claims team on:

    0345 603 8381 

    (24 hours a day, 7 days a week) 
  • Risk Management Advice Line

    For free risk advice on property and health and safety matters, Ecclesiastical customers can contact our experts on:

    0345 600 7531 

    Lines open 09:00 to 17:00 Monday to Friday excluding Bank Holidays 


    Alternatively please email risk.advice@ecclesiastical.com
    and one of our experts will call you back within 24hrs.

Leaksafe Solutions
Ecclesiastical Insurance Group plc (EIG) Reg No 1718196. Ecclesiastical Insurance Office plc (EIO) Reg No 24869. Ecclesiastical Life Ltd (ELL) Reg No 243111. Ecclesiastical Financial Advisory Services Ltd (EFAS) Reg No 2046087. Ecclesiastical Underwriting Management Ltd (EUML) Reg No 2368571. E.I.O. Trustees Ltd Reg No 941199. EdenTree Investment Management Ltd (EIM) Reg No 2519319. All companies are registered in England at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. EIO and ELL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 113848 (EIO) and 110318 (ELL). EFAS and EIM are authorised and regulated by the Financial Conduct Authority. Firm Reference Number 126123 (EFAS) and 527473 (EIM). EUML is an appointed representative of EIO who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 402228.