As a commercial business owned by a charity, our purpose is to contribute to the greater good of society. To do good, we know we need to be good at what we do. Here are just a few ways we make a difference for our customers:
Trust and honesty
We promise to deal with claims swiftly, fairly and to always keep you informed. That's why 99% of our UK customers are satisfied with how we handled their claim.
Our customers are people, not numbers. We will treat you with courtesy and respect and resolve any issues fairly and promptly.
A sense of community
We take all areas of corporate responsibility very seriously. Making a difference to people and communities is at the heart of the way we do business.