Supporting our customers

We are working tirelessly to provide a prompt and flexible service to our customers and have introduced a number of measures to help provide business continuity at this critical time.
 
  • Our whole team is up and running safely from home, so you are able to easily get in touch with your usual Ecclesiastical contact.
  • We have introduced cover enhancements across our products to support businesses that have been forced to temporarily close as a result of COVID-19. This includes extending contents cover to employees working from home, and ensuring there are no changes to premium and policy cover for premises forced to temporarily close their doors.  
  • We’ve also introduced an automatic extension in cover for 30 days beyond renewal to help brokers protect their clients from becoming unintentionally uninsured.
  • We are offering flexibility and support where customers are experiencing financial difficulty. 
  • We have put together specific risk management advice for business continuity and temporarily closed premises.
  • We have adapted our events and training to guides and ‘virtual’ sessions so that we can continue to provide these valuable tools, such as: 

Supporting our communities

As a company which exists to contribute to the greater good of society we will give over £1.5million across the Group to support charities and communities at this unprecedented time, including the National Emergencies Trust and the ABI COVID-19 Support Fund.
 
In addition we’re funding projects aimed at supporting communities through the pandemic and charities facing financial difficulties because of it. We hope our giving will help today and, crucially, we are determined to help in the future as charities build their work back up. 
 
Here is a summary of what we’re giving:  
 
  • £1m through our annual corporate giving programme – Movement for Good awards – which will kick off with 500 £1,000 donations to be distributed quickly to charities and communities most in need fighting on the front line.
  • £250 personal grants for our employees to distribute now, with the promise of volunteering in the future. We’ll also continue to 100% match all fundraising and payroll giving which could amount to over £200,000.
  • £50,000 as a donation to The National Emergency Trust and a pledge to double all employee donations to the cause. 
  • £125,000 as a donation to the ABI COVID-19 Support Fund, which is working in partnership with the Charities Aid Foundation to help charities most hit by the COVID-19 emergency.
  • £250,000 is being donated by our owner Allchurches Trust to four national charities helping to tackle food poverty.

Supporting our employees

Our people are the heart of our business and we’re committed to supporting them through this challenging period. After a rapid transition to home working, our people have adapted quickly and are working flexibly to continue to serve our brokers and customers brilliantly. To help them at this difficult time, we’re continuing to follow Government guidance while providing the following support and advice: 
 
  • ‘Working and caring’ principles established early to ensure employees feel supported while balancing their home commitments with work. 
  • Wellbeing support and advice launched for all employees including a range of resources, information, training and support to make sure employees can continue to feel their best.
  • Regular open and honest communication centrally via an ‘information hub’ and locally through manager and leader briefings. 
  • An ‘employee check-in’ survey to keep in touch and find out how people are doing. 
  • A range of manager support launched including a ‘guide to managing remotely’ and coaching support.
  • ‘Virtual workplace assessment’ process established to give employees advice and support on setting up and living with their home working environment as effectively as possible.
  • A special contact programme designed for vulnerable people within our organisation. 
If you have any specific queries relating to our approach to COVID-19 or would like to provide feedback, please speak to your usual Ecclesiastical contact.