Ecclesiastical Insurance publishes updated version of its Guiding Principles for the handling of physical and sexual abuse claims

20 September 2018

Ecclesiastical Insurance has today published an updated version of its Guiding Principles, aimed at making it easier for policyholders and victims and survivors of physical and sexual abuse (PSA) to understand the claims process.

Ecclesiastical was the first insurer to publish a statement of principles regarding its approach to PSA claims in June 2016.
In 2017 PSA claims represented only 0.5% of all of the company’s claims. Ecclesiastical has a specialist claims team that handles PSA queries. 
The revised version has been amended to reflect feedback received from victims and survivors and interested organisations over the past two years. It also reflects lessons that have been learned from evidence submitted to the Independent inquiry into Child Sex Abuse (IICSA) over the past few months. 
The new version is intended to make it easier for policyholders and victims and survivors to understand the claims process and Ecclesiastical’s approach to claims handling. It also brings the document up-to-date following recent changes in the law.  
Mark Hews, chief executive of Ecclesiastical Insurance, said: “While PSA claims only account for a very small proportion of our claims, managing claims involving PSA is an area that we believe is exceptionally important, demanding particularly sensitive, careful and experienced consideration by a specialist team.
“When we published our Guiding Principles in June 2016, we pledged to review them on a regular basis to ensure that they were fit for purpose. Over the past two years, we have continued to refine and develop our claims handling practices, through engaging with victims and survivors, as well as the organisations we insure, to ensure that our approach continues to set the industry standard.”
The updated Guiding Principles can be found on Ecclesiastical’s website.