Ecclesiastical most trusted home insurer for 16th time

The specialist insurer topped the list of 50 insurers including household names such as NFU Mutual, Nationwide, Bank of Scotland and TSB – retaining Gold Ribbon status for another year.

Fairer Finance, an independent consumer group, surveys around 20,000 UK banking and insurance customers throughout the year, asking them to rate how satisfied they are with their bank or insurance company.

Customers are asked to rate the firms on happiness and trust. Fairer Finance then uses records from the Financial Ombudsman Service (FOS) to assess complaints handling and a combination of mystery shopping and policy document reviews to assess transparency.

Ecclesiastical came first in most trusted and customer happiness, and second for complaints handling, achieving an overall customer experience score of 84% to top the table once again – 5% higher than closest rivals NFU Mutual.

Mark Hews, Group Chief Executive of Benefact Group, the parent company of Ecclesiastical, said: “It’s fantastic news that we’re once again the most trusted insurer in the Fairer Finance league tables.

“Our teams have shown once again that they are committed to delivering the best possible service for our customers despite the challenges facing so many of us.

“Being owned by a charity, we measure our success less in terms of the profit we make, but more in terms of the amount we give away to good causes. That charitable purpose feels even more relevant in these difficult times and spurs us on to grow the business.

“I’m so proud to have been recognised as the most trusted home insurer once again, and it will help us to grow to give even more to good causes.”

James Daley, Managing Director at Fairer Finance, said: “Ecclesiastical has now topped our home insurance customer experience tables for a record eight years - a feat that no other company in any other sector has achieved. It’s also rated highest for customer happiness as well as customer trust - results that we take from our survey of 10,000 customers every six months.

“Maintaining the top spot for such a long time is no mean feat. Congratulations to Ecclesiastical for continuing to lead the way this sector."

See the Fairer Finance Autumn 2022 ratings.