Contact us

If you experience any problems with the telephone network, you can request a callback or email us, and we will respond to you as soon as we can.

Need assistance on your call? If you are hearing or speech impaired, you can use Relay UK, and a text relay operator will assist you. They will join the call and either type or speak exactly what is communicated. All you need is either a text phone or the Relay UK app.

Find out more about Relay UK

Customer contacts

Please have your policy number ready.

General enquiries

For all general enquiries, please call our main switchboard or arrange a callback.

0345 777 3322

8 am to 6 pm, Monday to Friday (excluding bank holidays).

Arrange a call back

Claims enquiries

To discuss an existing claim or to make a new one, please call:

0345 603 8381

Report a claim

Financial advice

For all your financial advice needs, speak to Ecclesiastical Financial Advisory Services.

0800 107 0190

9 am to 5 pm Monday to Friday (excluding bank holidays).

Arrange a callback

Church enquiries

For enquiries about church insurance or to speak to the church team:

0345 777 3322

Arrange a callback

Home insurance

For a quote or enquiry about home insurance, please call:

0345 777 3322

Get a quote online

Insurance (excluding home)

For enquiries about our other insurance products, please call:

0345 777 3322

Arrange a callback

Complaints

You can complain in writing or verbally at any time to:

0345 777 3322

Media enquiries

Press office

Please do not call this number for general enquiries.

0800 783 8141

Broker contacts

If you are a broker, please contact the regional office for your area as detailed below.

Central & South West

0345 605 0209

London & South East

0345 608 0069

The North

0345 603 7554

Scotland

0345 603 7554

Schemes brokers

0345 604 7233

Art & Private Client

0345 608 0069