Ecclesiastical claims contacts

Contacting our claims team is easy and our expert handlers are always here to help you.

Home emergency

Home emergency assistance is available on our Home Insurance and Art & Private Client policies.

Travel claims

For 24-hour emergency assistance and pre-travel advice:

We provide a 24-hour helpline via travel specialists CEGA. In a travel emergency please contact CEGA on:

+44 (0) 1452 872794

Email us

For Art & Private Client policies only call us for:

Personal liability, baggage and personal money claims on: +44 (0) 1452 528 533 (outside UK)

0345 603 8381 (UK only)

Email us

For all other travel claims please contact CEGA:

CEGA travel insurance specialists are available on: +44 (0) 1452 872 701 (outside UK)

0345 606 1018 (UK only)

Email us

Complaints & compliments

If you have any suggestions or feedback on our service we would be very happy to hear from you. 

If you do have a complaint:

  • We will investigate diligently and impartially within Ecclesiastical
  • Keep you informed of the progress of the investigation
  • And respond to you in writing to you as soon as possible.
We will aim to resolve your complaint within three business days. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.
 
If you are unhappy, please contact us as soon as possible on 0345 603 8381.
 
Alternatively, you can email us at complaints@ecclesiastical.com or write to us at:
 
The Claims Director 
Ecclesiastical Insurance Office plc
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ

If you have bought your insurance online, you can also register your complaint on the Online Dispute Resolution website, which has been set up by the European Commission.
 
This complaints handling procedure does not affect your right to take legal proceedings.

Claim case studies

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Case study

Felsted school fire

A devastating fire at the start of the school summer holidays reduced Follyfield Boarding House to rubble. Within hours, 61 pupils and staff were homeless.

More information for Felsted school fire
Case study

Rebuilding Cholderton House

Restored from the brink to a family home.

More information for Rebuilding Cholderton House
Case study

Boxing Day flood at Brooklands Museum

Brooklands, based in Weybridge is the birthplace of British sport and aviation, home of Concorde and the site of many engineering and technological achievements. As a result of unprecedented rainfall on Christmas Day 2013 the River Wey burst its banks on Boxing Day and flooded a number of museum buildings, including some crucial to its central operation.

More information for Boxing Day flood at Brooklands Museum