Contacting our claims team is easy and our expert handlers are here to help you.
If you complete this online form to report a claim, this will be reviewed by our claims team on the next business day (Monday to Friday 8am-6pm).
If you need to talk to us about a sensitive claim, you can contact our dedicated inbox.
0345 603 8381
Enquiries regarding existing claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays)
+44 1452 533 528
If you are hearing or speech impaired, you can use Relay UK and a text relay operator will assist you. They will join the call and either type or speak exactly what is communicated.
Dial 18001
Home emergency assistance is available on our Home Insurance and Art & Private Client policies.
Should you require legal advice or guidance please call DAS Legal Expenses Insurance Company Limited on:
+ 44 (0)1452 875 925 (outside of UK)
0345 268 9124 (UK only)
We provide a 24-hour helpline via travel specialists CEGA. In a travel emergency please contact CEGA on:
+44 (0) 1452 872794
Personal liability, baggage and personal money claims on: +44 (0) 1452 528 533 (outside UK)
0345 603 8381 (UK only)
CEGA travel insurance specialists are available on: +44 (0) 1452 872 701 (outside UK)
0345 606 1018 (UK only)