Contacting our claims team is easy and our expert handlers are always here to help you.
If you need our help, please call us as soon as you can.
0345 603 8381
+44 1452 533 528 (outside UK).
Enquiries regarding exisiting claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays).
Email us:
If you are hearing or speech impaired, you can use Relay UK and a text relay operator will assist you. They will join the call and either type or speak exactly what is communicated.
Dial 18001
The Financial Conduct Authority (FCA) Test Case Judgment was published on 15 September 2020, stating that losses arising from closure of businesses due to the Government’s action in response to the COVID-19 pandemic are not covered by Ecclesiastical’s BI policies and therefore we are not required to pay claims on those policies. The FCA confirmed on 2 October 2020 that it did not intend to Appeal the High Court’s ruling in respect of Ecclesiastical’s policies. We are very mindful that this is an unprecedented situation that has been tough for customers and we now hope the Judgment provides the certainty and clarity that the Test Case was designed to create.
Home emergency assistance is available on our Home Insurance and Art & Private Client policies.
Should you require legal advice or guidance please call DAS Legal Expenses Insurance Company Limited on:
+ 44 (0)1452 875 925 (outside of UK)
0345 265 9124 (UK only)
We provide a 24-hour helpline via travel specialists CEGA. In a travel emergency please contact CEGA on:
+44 (0) 1452 872794
Personal liability, baggage and personal money claims on: +44 (0) 1452 528 533 (outside UK)
0345 603 8381 (UK only)
CEGA travel insurance specialists are available on: +44 (0) 1452 872 701 (outside UK)
0345 606 1018 (UK only)