Ecclesiastical claims contacts

Contacting our claims team is easy and our expert handlers are always here to help you.

Home emergency

Home emergency assistance is available on our Home Insurance and Art & Private Client policies.

Travel claims

For 24-hour emergency assistance and pre-travel advice:

We provide a 24-hour helpline via travel specialists CEGA. In a travel emergency please contact CEGA on:

+44 (0) 1452 872794

Email us

For Art & Private Client policies only call us for:

Personal liability, baggage and personal money claims on: +44 (0) 1452 528 533 (outside UK)

0345 603 8381 (UK only)

Email us

For all other travel claims please contact CEGA:

CEGA travel insurance specialists are available on: +44 (0) 1452 872 701 (outside UK)

0345 606 1018 (UK only)

Email us

Complaints & compliments

If you have any suggestions or feedback on our service we would be very happy to hear from you. 

If you do have a complaint:

  • We will investigate diligently and impartially within Ecclesiastical
  • Keep you informed of the progress of the investigation
  • And respond to you in writing to you as soon as possible.
We will aim to resolve your complaint within three business days. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.
 
If you are unhappy, please contact us as soon as possible on 0345 603 8381.
 
Alternatively, you can email us at complaints@ecclesiastical.com or write to us at:
 
The Claims Director 
Ecclesiastical Insurance Office plc
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ

If you have bought your insurance online, you can also register your complaint on the Online Dispute Resolution website, which has been set up by the European Commission.
 
This complaints handling procedure does not affect your right to take legal proceedings.

Claim case studies

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Insight

Salvaging and restoring a piece of history

When a fire rips through a museum with devastating results, precious artefacts with unique stories potentially lost, how can you salvage and restore what is left behind?

More information for Salvaging and restoring a piece of history
Insight

Water damage to Grade I listed house

Described as one of the outstanding houses of its period, Raynham Hall in Norfolk was built in 1622 for Sir Roger Townshend and was the first house in England to be inspired by European architecture.

More information for Water damage to Grade I listed house
Insight

Fire damage to prestigious canal-side apartment

A fire in a first-floor apartment of a prestigious canal-side development in London’s Islington was discovered one lunchtime by residents.The fire itself was contained by the closed kitchen door, but a thick blanket of smoke spread through the apartment and into communal areas and a number of the apartments above.

More information for Fire damage to prestigious canal-side apartment