A good scheme is about finding the right fit
Insight
We’ve partnered with TL Dallas to talk through our schemes on-boarding process.
Specialist insurance expertise
From protecting historic to modern buildings, fine art and high value possessions to protecting trustees, employees, and volunteers, we support you and your clients with our specialist insurance and risk expertise all underpinned by 130 years of experience.
We know every client is unique, which is why we’re committed to working with you to identify the needs of your clients. Our approach means your clients will gain specialist insurance solutions plus a risk management and claims service you can rely on to protect what is important. This is one of the reasons why brokers voted us the best specialist insurer for heritage, charity and education for the past 13 years1.
Outstanding service you can rely on
We strive to deliver an exceptional service that you and your clients can rely on.
Underwriting expertise in our specialisms
You get something different from our underwriting team. They take the time to understand the needs of your clients, using their expertise across our specialist sectors.
97% of brokers and intermediated customers surveyed are satisfied2 with our underwriting service.
Specialist sector risk management expertise
Using their in-depth knowledge and expertise in our specialist sectors, our qualified in-house risk team identify and mitigate risks to ensure your clients have the right insurance solution.
That’s why all customers surveyed are satisfied3 with the technical expertise and quality risk advice provided by our in-house surveyors.
Award winning claims
Our award winning claims4 team really care about helping customers when the worst happens and it shows.
97% of intermediated clients are satisfied5 with the way we handled their claim.
Broker promise
Our promise to our brokers
Our promise to you is simple, we’ll hold our working relationships to the highest standard to deliver the right outcome for you and your clients.
There’ll be understanding. Working with us means working with specialists. Our products, expertise, guidance, solutions and our support come from experience, insight and a desire for continuous improvement.
There’ll be trust. It’s the foundation of any good relationship and it’s built on faith in the fact that we’ll do the right thing; we won’t take that, you, or your clients for granted.
There’ll be commitment. We’ll take the time to understand what’s important to you and strive to exceed expectations with outstanding service.
There’ll be openness. If we get something wrong, we’ll work quickly to rectify it, keeping you informed every step of the way.
Why? Because we want to be your most trusted partner and deliver fair value for your clients.
We believe in doing good
Owned by a charity, all our available profit goes to our owner Allchurches Trust, to give back to the communities in which we serve. So when you work with us, you and your clients are also helping support important causes across society.
1 Ecclesiastical FWD broker opinion survey 2008 to 2020.
2 Ecclesiastical FWD annual broker opinion survey 2020.
3 Ecclesiastical risk management customer opinion survey - half year results 2020 – 100% of customers surveyed.
4 Insurance Post Claims Awards 2019 - winner of the ‘Commercial Lines Team of the Year’ and ‘Rising Star’ awards and winner in the Insurance Times Claims Excellence Awards 2018.
5 Ecclesiastical FWD claims satisfaction survey 2020 - 274 intermediated clients who have had their claims settled.
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