The actions we are taking so that we, with you, can comply with the requirements of the Financial Conduct Authority (FCA) to ensure good outcomes for residential leaseholders.
Find out more about our approach to the Consumer Duty regulation – maintaining our highest standard of sales and service across all the whole of our business.
We have had a robust Product Oversight and Governance Policy in place for a number of years. In line with more recent regulatory changes, we have further enhanced this Policy.
Read the overview of our product development and review processes
Useful information for your compliance department - unravel the FCA requirements and understand the steps to take with our RWA Business Consultancy webinar series.