Helplines

In the event of a problem, you can obtain help from any of the following helpline services.

These are available 24 hours a day 365 days a year for all our policyholders.

Please make sure that you are able to give your policy number shown on your policy schedule.

Business assistance

In the event of an unforeseen emergency affecting your premises that causes damage or potential danger, ARAG will contact a suitable repairer or contractor and arrange assistance on your behalf. You are responsible for paying contractors’ fees, but if the damage is covered under your policy, you will be able to submit a claim in the normal way.

0345 268 9124

Emergency glass replacement

If you suffer glass breakage, our selected specialist provider will effect a rapid repair. If you are covered, they will issue two separate invoices: an invoice for you to cover the amount of any policy excess and recoverable VAT, and an invoice that is sent directly to us for the remaining costs. If the glass is not insured, you will be solely responsible for the entire cost of repairs.

0345 600 0148

Public Relations (PR) Crisis & Media Assistance Helpline Service

ARAG provides a dedicated PR crisis helpline and specific PR legal advice to complement cover under the Legal Expenses section if operative under your policy.

NOTE: ARAG Legal Expenses Insurance Company Limited has confirmed that PR legal advice received before discussion with them will not invalidate any insured claim.

0345 600 1861

Counselling

ARAG can provide your employees (including any member of their immediate family who permanently lives with them) with a confidential telephone counselling service, including, where appropriate, onward referral to relevant voluntary and/or professional services.

0345 266 9667

Eurolaw commercial legal advice

ARAG can provide legal advice on any commercial legal problem affecting you, under the laws of the member countries of the European Union, the Isle of Man, the Channel Islands, Switzerland, and Norway.

0345 268 9124

Tax advice (commercial)

ARAG can provide advice on any tax matters affecting you, under the laws of the United Kingdom.

0345 268 9124

ARAG businesslaw

At www.aragbusinesslaw.co.uk there is an online reference to help you run your business successfully. The material is updated regularly by legal experts to help you keep your business one step ahead. You can also access interactive document builders to help you compose commercial documents. When asked for your policy number, please insert your Ecclesiastical policy number prefixed with ‘EIG’, and the password is DAS472301

Employment manual

The ARAG Employment manual provides up-to-date guidance on employment law. To view the Employment manual, please visit the ARAG website.

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