Awards and accreditation





We know every business in the hospitality industry is unique. Whether your hotel is a heritage building full of charm and character, or a stunning contemporary location with all the mod-cons, we have the expertise to support you.
Hotel owners who insure with us also benefit from specialist risk advice and efficient claims service from our award-winning teams*.
![]() | Hotel liability covers Including Hirers’ liability and Directors’ and Officers’ liability. |
![]() | Buildings and contents insurance Hotel buildings cover which includes the costs of repair or reinstatement of damaged buildings. |
![]() | Equipment breakdown Damage to hotel equipment including lifts, central heating, air conditioning and credit card payment systems. |
![]() | Business interruption Loss of revenue and/or increased costs if your hotel can’t operate as usual. |
![]() | Reputational risks Legal costs and loss of revenue due to adverse publicity. |
![]() | Loss of registration/licence Including weddings and premises. |
![]() | Fine art and collections Including new acquisitions and temporary removal. |
![]() | Cover extensions Cover extended for items such as refrigerated stock, seasonal stock increases and loss of attraction. |
![]() | Optional extensions Cover available for tronc payments and outside catering upon request. |
Please see our leisure insurance policy for details of the cover including exclusions and limitations. Your insurance broker will tailor advice and recommendations to your particular circumstances.
![]() | Our risk team can help give you confidence in your sums insured by carrying out a building valuation at no additional cost (subject to underwriting criteria). |
![]() | We take a proactive approach to protecting the interests of your hotel against third-party legal liability claims. |
![]() | Support with managing strategic risks to avoid interruptions to your business. Can include Enterprise Risk Management tools, templates and webinars. |
![]() | If your hotel is in a historic building, we link it to the Ecclesiastical Heritage Buildings Index to ensure that the cost of traditional materials is accounted for. |
![]() | Customer helplines for public relations crisis and media assistance. |
![]() | The summary of cover is an outline of the standard cover provided under the policy and is not personalised to you. The cover you choose will depend on your circumstances and will be shown on your policy schedule. The schedule will also detail some changes we have made relating to infectious and communicable diseases and cyber-related incidents. |