Consumer Duty – what do you need to do?
We’ve teamed up with RWA Business Consultancy, leading specialists who help organisations maintain regulatory compliance, to deliver their perspective on Consumer Duty.
- Engage with its three-tier consumer-centric principles
- Spot the compliance gaps in your business
- Plan your response and the resources you need to adhere to the principles in good time.
Remember, Consumer Duty is a far-reaching and mandatory shift in how we all serve customers:
- Consumer principle - always strive to deliver positive customer outcomes
- Cross-cutting rules - always act in good faith, avoid causing reasonably foreseeable harm and support customers in achieving their financial and commercial objectives
- Generate positive outcomes - products and services that are monitored, fit for purpose, offer fair price and value, are easily understood and promote informed choice without creating barriers to entry.
If you would like to dive deeper into Consumer Duty and how to prepare your business, then email email@example.com or visit rwaconsultancy.com.
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