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Claims Claims service

Claims service

If you need to make a claim, please call us as soon as you can so we can advise you of the next steps. When you call, you'll come through to passionate people who bring specialist expertise and empathy to every claim.

Make a claim

Experience the difference with our team

Fast, reassuring first response

We provide immediate reassurance and clear next steps when you need it most, providing ease of contact to a dedicated claim handler.

Support beyond the physical loss

We recognise that claims impact more than just property. We find creative ways to keep businesses open, minimise disruption and support livelihoods.

On your side

Our specialist casualty team will take all necessary steps to defend our customers' best interests. 

A proactive approach

We put people first, adapting our approach to meet individual needs and circumstances.

Keeping it simple

Where we can, we make a fair settlement, quickly and without fuss. 

Expertise from trusted partners - our extended team 

We have a rigorous framework for sourcing and vetting our trusted claims partners. Each is hand-selected and continuously reviewed to ensure the highest standards of service and integrity. 

These include artisan repairers, experts in restoration and skilled craftspeople to ensure a professional and sympathetic restoration. 

Many have built a specialist understanding of our sectors through years of experience and are ready to support you.

Learn more about how we support different claims

Third-party claims

How to make a claim against one of our customers and what to expect from us.

Third party claims

Personal injury claims

What you need to know about personal injury claims.

Personal injuries

Loss adjusters

Loss adjusters are here to help you, learn how they support your claim.

Loss adjusters

Subsidence claims

Subsidence claims can often take longer than 12 months to conclude, here's what you need to know.

Claiming for subsidence

Claims case studies - the moment of truth

Case study

Restoring a medieval treasure

The Merchant Adventurers’ Hall is one of York’s medieval treasures and now operates as a museum and venue for special events.
Case study

Felsted school fire

A devastating fire at the start of the school summer holidays reduced Follyfield Boarding House to rubble. Within hours, 61 pupils and staff were homeless.
Case study

Rebuilding Cholderton House

Restored from the brink to a family home.
Case study

Rising from the ashes

Rebuilding the historic Church of the Ascension in Lower Broughton, Salford following a major fire.
Case study

St Thomas Church spire comes crashing down

The story of how St Thomas' church spire was painstakingly restored and reinstalled following a six-month project costing thousands of pounds.
Case study

Restoration at Worcester Cathedral

100mph winds tore part of one of the tower's pinnacles from the Northeast corner of the Cathedral tower.
Trustpilot

Awards and accreditation