Protecting history and culture from material damage

A museum located in a 19th-century listed building needed help to develop its Business Continuity Plan to minimise the impact on its critical services, including several exhibition galleries and extensive collections of historical artefacts, in the event of a significant disruption.

Whilst development of a plan had begun, there was limited Business Continuity Management experience and knowledge of what was required to finalise their plan to ensure maximum resilience. The Enterprise Risk Management (ERM) team at Ecclesiastical stepped in to provide support and expertise.

An Enterprise Risk Management Consultant was able to:

• Hold a virtual meeting with members of the Leadership Team to better understand their needs, answer questions, and provide general guidance
• Undertake a remote review of the Museum’s business continuity documentation to date, identifying strengths and any areas for further development
• Provide Business Continuity Plan and Policy templates to support the Museum in developing its approach in line with good practice.

Through support, guidance, and the use of a template, the museum felt that it could confidently finalise its Business Continuity Plan. The template provided a logical framework to follow should a significant incident occur, assuring that the museum could effectively respond, minimise disruption, and keep key services running.