Home emergency cover

What would you do if a pipe burst in the middle of the night? Would you know where to find the number of a 24-hour plumber? If you don’t, not to worry, as our home emergency cover gives you access to our rapid response team of fully qualified and approved contractors.

The last thing you want to do if something goes wrong is spend time ringing around electricians and plumbers. By calling our helpline, we can send one of our rapid response teams out to you because getting someone in quickly could reduce the impact of the incident and the inconvenience to you.

• We have a 24-hour helpline that will quickly respond to emergencies that are a risk to you or your home
• You will have access to our rapid response approved contractors to come and repair any damage caused by a covered home emergency
• We will pay up to £1,000, including VAT, for call-out, labour, parts, and materials for each repair
• Home emergency cover is included in your annual premium; you don’t have to pay any excess if you use it.

If something goes wrong and you have a home emergency, our home emergency insurance will quickly provide the help you need and cover some or all of the repair costs.

• Roof damage
• Plumbing and drainage
• Main heating system
• Domestic power supply
• Toilet unit
• Home security
• Vermin.

If there is an incident at your home that is sudden, unexpected, and requires immediate corrective action, to:

• Prevent any further damage to your home
• Make your home safe and secure; or
• Relieve any unreasonable discomfort, risk, or difficulty for you.