Union Jack flag icon Canada flag Canada Ireland flag Ireland
Church
Insurance specialisms
Financial advice
Resources
Insurance specialisms
Schemes
Resources
Media centre Churches struggling to find volunteers

Churches struggling to find volunteers as cost-of-living crisis bites

Churches are providing a vital lifeline for communities hit by the cost-of-living crisis, but a lack of volunteers is preventing them from doing more, a survey reveals.

An Ecclesiastical survey1 asked 583 churches about the services they provide to their community beyond their existing ministry work.

The survey found over a third (35%) provide food banks, a quarter (25%) provide warm banks, one in nine (11%) provide debt support, and 5% are offering clothes banks.

Of the churches offering warm banks, almost one in six (15%) set up the service in the last 12 months in response to the spiralling cost of fuel putting a strain on households.

Overall, nearly half of churches (44%) said the cost-of-living crisis had led to higher demand for services, with a 21% increase in demand for foodbanks and a 5% increase in demand for debt support.

One of the main challenges facing churches in providing the services and meeting the demand has been the lack of volunteer availability. Over a quarter (27%) said that a lack of volunteers had affected their ability to offer services to the local community, adding pressure to already stretched resources.

In a 2021 survey2 carried out by Ecclesiastical, half (52%) of churches said that they had seen a fall in volunteer numbers in the 12 months prior, pointing to a major loss of volunteers since the pandemic.

“It’s no surprise to see churches stepping up to support their communities when most in need, and the efforts to tackle the cost-of-living crisis reflect the wider contribution to society our churches make.

“Churches have faced challenges since the pandemic, and the shortage of volunteers has been one of those. They rely on their volunteers who devote over 23 million hours a month3 to their local church, looking after church buildings and making sure the worship and outreach work continue.

“With more demand on services offered, the church needs even more volunteers to help them support some of the most vulnerable people in their communities. If churches are unable to attract people to fill these roles, then there is a real risk that they will be forced to stop providing these vital services, or even close altogether, which would be a huge loss to the country’s heritage.”

Helen Richards, Ecclesiastical UK Church Operations Director

The findings also revealed that many churches are offering more to their local communities, including parent-toddler groups (45%), community rental spaces (41%), outreach services (36%), and youth groups (32%).

Ecclesiastical has produced a range of guidance for churches on some of the health and safety aspects of looking after volunteers.

1 Survey commissioned by Ecclesiastical Insurance and conducted by Bible Society between September and October 2022

2 Survey commissioned by Ecclesiastical Insurance and conducted by Bible Society in November 2021

3 Church of England data

Media enquiries

Contact the press office team:

0800 783 8141

Please do not call this number for general enquiries.

Email press office

News articles

All news >
News

Global risks – why schools must look up and out

Many of your school clients would be forgiven for thinking a global risk happening far away, is of no concern to them locally. However, think COVID, extreme weather, fuel prices – and suddenly, the world seems a far smaller place.

News

Meet Geoff Turner, Broker Distribution Director

Find out more about his role and reflections from BIBA 2026

News

Claims, compassion and the invisible load on brokers

Our latest article explores the claims process and why broker resilience matters.

News

Meet Dave Carey, Managing Director Intermediary

Find out more about his role and expectations for BIBA 2026

News

Meet the team - Natasha Baugh

A behind‑the‑scenes look at how our Claims Relationship Manager works directly with brokers to make day‑to‑day claims handling smoother, faster and more collaborative.

News

A year defined by our people and the impact we make together

Richard Coleman shares his reflections on Ecclesiastical's 2025 results.

News

Ecclesiastical Insurance Office plc announces results for the year ended 31 December 2025

Ecclesiastical (“Ecclesiastical” or “Ecclesiastical Insurance Office plc”), the specialist insurance group*, today announces its full year results for 2025.

News

Why the Gracechurch Service Quality Marque matters

You may have noticed the wave of insurance organisations on LinkedIn this month proudly sharing their Gracechurch Service Quality Marque (SQM) achievements - us included.

News

Claims team cracks down on fraudsters

Claims specialists at Ecclesiastical Insurance saved over £3million challenging fraudulent claims during 2025.

News

Ecclesiastical’s claims service makes it five in a row

Ecclesiastical has been recognised for excellence in claims handling by independent consultancy Gracechurch for the fifth year in a row.

News

Andy Levens joins Ecclesiastical from Allianz

Ecclesiastical Insurance has appointed Andy Levens as new Northern Regional Underwriting Manager. 

News

Burst pipes warning as freezing weather bites

Ecclesiastical is urging customers to take steps to prevent burst pipes following Storm Goretti and subsequent yellow warnings from the MET Office for freezing weather.